Return policy

At MonroeLuxe, we are committed to delivering high-quality women’s fashion and a positive shopping experience. If you are not completely satisfied with your purchase, we offer a return policy in accordance with applicable consumer protection laws.

By placing an order with MonroeLuxe, you agree to the terms outlined below.

1. Eligibility for Returns

To be eligible for a return, all items must meet the following conditions:

  • Return requests must be submitted within 30 days of the delivery date

  • Items must be unused, unworn, unwashed, and in their original condition

  • All original tags must be attached

  • Items must be returned in their original packaging

  • Final sale items are not eligible for return

For hygiene reasons, the following items are non-returnable:

  • Bodysuits

  • Intimates / underwear

  • Swimwear

  • Any items marked as Final Sale

2. Return Process

To initiate a return, please follow these steps:

Step 1 – Contact Us
Email us at info@monroeluxe.com with your order number and reason for return.

Step 2 – Return Authorization
Once approved, we will provide you with return instructions and a return address. Please ensure the item is securely packaged.

Step 3 – Inspection & Processing
After we receive your return, items will be inspected within 5–7 business days. Approved refunds will be processed accordingly.

3. Refund Policy

  • Approved refunds will be issued to the original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

  • Original shipping fees are non-refundable, unless the return is due to a defective or incorrect item sent by MonroeLuxe

  • If a returned item does not meet our return criteria, it may be sent back to you at your expense

4. Exchanges

We do not offer direct exchanges at this time.
If you would like a different size or style, please return the original item and place a new order.

5. Defective or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

  • We will cover return shipping costs

  • You will receive a full refund or replacement, based on your preference

We sincerely apologize for any inconvenience and will resolve the issue promptly.

6. Non-Returnable Items

The following items are not eligible for return:

  • Final sale items

  • Bodysuits, lingerie, underwear, or swimwear

  • Worn, washed, or damaged items

  • Items returned without original tags or packaging

7. Late or Missing Refunds

If you have not received your refund:

  1. Please check your bank account or original payment method

  2. Contact your credit card provider, as processing times may vary

  3. If the issue persists, email us at info@monroeluxe.com for assistance

8. Policy Updates

MonroeLuxe reserves the right to update or modify this Return Policy at any time. Any changes will be posted on this page. We encourage you to review it periodically.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: info@monroeluxe.com
Phone: +1 (234) 542-8359
Business Address:4510 Owen LaneAkron, OH 44308, United States